Refunds Policy

At FlexiView, we want every customer to feel confident about their purchase. If something isn’t right, we offer a 30-day return window, starting from the day your order is delivered. All return shipping costs are covered by us.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, undamaged, and in the same condition as when it arrived.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase (order confirmation or invoice) is required.

  • Items that arrive faulty or damaged are also eligible.

Products marked as “Final Sale” or “Non-Returnable” at checkout cannot be returned unless they arrive defective.

How to Start a Return

To begin the return process, please email us at info@dg-nord.dk with your order number and the reason for your return.

Before we issue a return label, we kindly ask for:

  • A photo of the item showing its condition

  • A short video if your request is related to a functional or quality issue

This helps us evaluate the situation and provide the correct resolution.

Once your return is approved, we’ll send you:

  • A prepaid return shipping label

  • Instructions for sending the package

Please note: Items sent back to us without prior approval cannot be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us immediately. We will review the issue and make things right as quickly as possible.

Exceptions / Non-returnable Items

Items cannot be returned if:

  1. The return was not initiated and shipped within 30 days of delivery.

  2. The item was purchased as Final Sale or Non-Returnable, unless defective.

  3. The item is returned without original packaging or is not in “as-new” condition.

  4. Photos/videos were not provided when requested.

These conditions ensure safe handling and correct evaluation of returned items.

Exchanges

If you’d like a different item or color, the quickest way is to complete a return for the original product. Once it is approved, you can place a new order.

Refunds

When your return arrives, our team will inspect it and notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to finalize the posting of the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@dg-nord.dk.