Magnetic Phone Holder with 360° Rotation

Welcome to FlexiView. We’re committed to providing a clear and reliable shipping experience. This policy outlines how orders are processed, delivered, updated, and handled throughout the shipping journey.

Order Processing

Once your order is placed, you will receive an email confirming your purchase.
Our team generally requires 1–3 business days to prepare your order for shipment.

When your order is ready to be dispatched, you will receive a second email including your tracking number so you can monitor your package.

Please note that processing times may be longer during holidays or peak seasons. Any announcements about holiday schedules or delays will be posted on our homepage.

Shipping Timeframe

FlexiView ships internationally, and delivery times may vary depending on your location.
On average, most orders arrive within approximately 14 days.

However, several external factors may affect transit time, including:

• Customs inspections

• Local weather conditions

• Air freight and transportation capacity

• Regional postal delays

We appreciate your patience as your order travels safely to you.

Changing Your Shipping Address

If you need to update your address, please contact us as soon as possible, before your order is processed.
You can email us at info@dg-nord.dk.

Once an order has been processed and shipped, we cannot modify the delivery details.
In such cases, we must wait for the package to be returned before issuing a refund or resending the item.
For more information, please refer to our Return & Refund Policy.

Cancelling Your Order

You may cancel your order before it has been processed.
To request a cancellation, email us at info@dg-nord.dk, and we will issue a full refund.

If your order has already been processed or shipped, you will need to follow our return procedure once the package arrives.
After we receive the returned item, we will complete your refund.

Lost Packages (Not Delivered Within Expected Time)

If your order has not arrived within 45 days from the shipping date, please contact us.
Orders not delivered within this timeframe are considered lost.

Once we verify the situation, we will issue a full refund or arrange a replacement according to your preference.

Delivery Marked as “Delivered” but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact us at info@dg-nord.dk within 10 days of the marked delivery date.
We will assist in opening an investigation with the carrier.

Please note: FlexiView cannot be held responsible for packages that are lost or stolen after being marked as delivered. We recommend checking with neighbours, family members, building management, and any secure delivery areas used by local couriers.

If more than 10 days have passed since the delivery date, we may be limited in the actions we can take.

Free Shipping

During promotional events, FlexiView may offer free or discounted shipping with no minimum purchase required.
Any active shipping promotions will be displayed on our homepage and product pages.

Tracking Your Order

Once your order has shipped, your tracking number will be emailed to you.
You can use this number to follow your shipment or visit our “Track Order” page for the most up-to-date information.

Contact Us

If you have questions about your delivery or need assistance with any shipping-related issue, please email us at info@dg-nord.dk.
We aim to respond within 24 hours.

We appreciate your trust in FlexiView and will continue working to make your shopping experience smooth and enjoyable.

At FlexiView, we want every customer to feel confident about their purchase. If something isn’t right, we offer a 30-day return window, starting from the day your order is delivered. All return shipping costs are covered by us.

Eligibility for Returns

To qualify for a return:

• The item must be unused, undamaged, and in the same condition as when it arrived.

• All original packaging, tags, and accessories must be included.

• Proof of purchase (order confirmation or invoice) is required.

• Items that arrive faulty or damaged are also eligible.

Products marked as “Final Sale” or “Non-Returnable” at checkout cannot be returned unless they arrive defective.

How to Start a Return

To begin the return process, please email us at info@dg-nord.dk with your order number and the reason for your return.

Before we issue a return label, we kindly ask for:

• A photo of the item showing its condition

• A short video if your request is related to a functional or quality issue

This helps us evaluate the situation and provide the correct resolution.

Once your return is approved, we’ll send you:

• A prepaid return shipping label

• Instructions for sending the package

Please note: Items sent back to us without prior approval cannot be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us immediately. We will review the issue and make things right as quickly as possible.

Exceptions / Non-returnable Items

Items cannot be returned if:

1. The return was not initiated and shipped within 30 days of delivery.

2. The item was purchased as Final Sale or Non-Returnable, unless defective.

3. The item is returned without original packaging or is not in “as-new” condition.

4. Photos/videos were not provided when requested.

These conditions ensure safe handling and correct evaluation of returned items.

Exchanges

If you’d like a different item or color, the quickest way is to complete a return for the original product. Once it is approved, you can place a new order.

Refunds

When your return arrives, our team will inspect it and notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to finalize the posting of the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@dg-nord.dk.